Protect your investment with LenovoEMC Service Plans!
Assuring the availability of your LenovoEMC Network Storage devices is a critical part of your data protection strategy. LenovoEMC has made selecting and obtaining the best level of support for the entire life of this product easy and affordable. Getting your service plan from LenovoEMC assures dependable delivery of results and lower total cost of ownership of your LenovoEMC network storage solution. LenovoEMC service is available 24x7 to protect your network storage technology investment with fast, consistent and reliable technical and problem-solving expertise. Service plans for your Network Storage devices are offered at different levels to best meet your needs.
|Free Unlimited Phone Technical Support ?||M-F 9am x 10pm Eastern||24x7 (After Hours in English)||24x7 (After Hours in English)|
|Onsite Parts Replacement ?||None||NBD (Next Business Day)||4 Hr Parts Replacement (parts in Spare Parts Kit) NBD for other parts|
|Spare Parts Kit ?||Optional||Optional||Included|
|RMA Parts Delivery ?||Advance Exchange||Expedited Advance Exchange||Expedited Advance Exchange|
|Support Priority ?||Normal||Priority||Highest Priority|
|Web Support with an up-to-date knowledgebase & free software updates ?||Yes||Yes||Yes|
|Automated Support Alerts ?||Yes||Yes||Yes|
|Online Case Tracking ?||Yes||Yes||Yes|
|Warranty ?||3 Years||3 or 5 years||3 or 5 years|
Coverage extends 50 mi from each service center for Next Business Day service. To see a list of cities covered in your country click on your country or select your country from the drop-down list below the map. Plan coverage is subject to change without notice. Not all service plans or types of plans available in all countries or cities. To verify coverage in your area, please contact serviceplans@LenovoEMC.com.
4-hour service covers the strategic parts kit included in the Premium Service Plan, all other parts are next business day. Coverage extends 30 mi from each service center for 4-hour service. To see a list of cities covered in your country click on your country or select your country from the drop-down list below the map. Plan coverage is subject to change without notice. Not all service plans or types of plans available in all countries or cities. To verify coverage in your area, please contact serviceplans@LenovoEMC.com.
px12 / 128GB SSD
px12 / 2TB Hot Swap Drive
px12 / 3TB Hot Swap Drive
px12 4 x 2TB Drive Expansion Pack
px12 4 x 3TB Drive Expansion Pack
px12 / 2TB Rack Series Spare Kit
px12 / 3TB Rack Series Spare Kit
Hot Swap Power Supply for ix12 & px12
Hot Swap Fan for ix12 & px12
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