StorCenter px12-350r Server Class

Protect your investment with LenovoEMC Service Plans!

Assuring the availability of your LenovoEMC Network Storage devices is a critical part of your data protection strategy. LenovoEMC has made selecting and obtaining the best level of support for the entire life of this product easy and affordable. Getting your service plan from LenovoEMC assures dependable delivery of results and lower total cost of ownership of your LenovoEMC network storage solution. LenovoEMC service is available 24x7 to protect your network storage technology investment with fast, consistent and reliable technical and problem-solving expertise. Service plans for your Network Storage devices are offered at different levels to best meet your needs.

Support FeaturesIncludedEnhancedPremium
Free Unlimited Phone Technical Support ?M-F 9am x 10pm Eastern 24x7 (After Hours in English) 24x7 (After Hours in English)
Onsite Parts Replacement ?None NBD (Next Business Day) 4 Hr Parts Replacement (parts in Spare Parts Kit) NBD for other parts
Spare Parts Kit ?Optional Optional Included
RMA Parts Delivery ?Advance Exchange Expedited Advance Exchange Expedited Advance Exchange
Support Priority ?Normal Priority Highest Priority
Web Support with an up-to-date knowledgebase & free software updates ?Yes Yes Yes
Automated Support Alerts ?Yes Yes Yes
Online Case Tracking ?Yes Yes Yes
Warranty ?3 Years 3 or 5 years 3 or 5 years
SKUs All 36005 (3)
36006 (5)
36008 (3)
36009 (3)
36010 (3)
36011 (5)
36012 (5)
36013 (5)

Coverage extends 50 mi from each service center for Next Business Day service. To see a list of cities covered in your country click on your country or select your country from the drop-down list below the map. Plan coverage is subject to change without notice. Not all service plans or types of plans available in all countries or cities. To verify coverage in your area, please contact serviceplans@LenovoEMC.com.

Flash is not available on this device. Please select your country below to see the coverage area by city.

4-hour service covers the strategic parts kit included in the Premium Service Plan, all other parts are next business day. Coverage extends 30 mi from each service center for 4-hour service. To see a list of cities covered in your country click on your country or select your country from the drop-down list below the map. Plan coverage is subject to change without notice. Not all service plans or types of plans available in all countries or cities. To verify coverage in your area, please contact serviceplans@LenovoEMC.com.

Flash is not available on this device. Please select your country below to see the coverage area by city.